{"id":65,"date":"2022-06-08T21:07:26","date_gmt":"2022-06-08T21:07:26","guid":{"rendered":"https:\/\/charge1.com\/?page_id=65"},"modified":"2025-07-15T22:15:54","modified_gmt":"2025-07-15T22:15:54","slug":"faqs","status":"publish","type":"page","link":"https:\/\/charge1.com\/?page_id=65","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.4.3&#8243;][et_pb_fullwidth_menu menu_id=&#8221;3&#8243; menu_style=&#8221;centered&#8221; active_link_color=&#8221;#ffffff&#8221; dropdown_menu_bg_color=&#8221;#000000&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.4.3&#8243; menu_text_color=&#8221;#ffffff&#8221; menu_font_size=&#8221;15px&#8221; background_color=&#8221;#0a0a0a&#8221; background_color_gradient_direction=&#8221;174deg&#8221;][\/et_pb_fullwidth_menu][et_pb_fullwidth_menu menu_id=&#8221;3&#8243; menu_style=&#8221;centered&#8221; submenu_direction=&#8221;downwards&#8221; fullwidth_menu=&#8221;off&#8221; active_link_color=&#8221;#ffffff&#8221; dropdown_menu_bg_color=&#8221;#000000&#8243; menu_icon_color=&#8221;#ffffff&#8221; menu_icon_font_size=&#8221;78px&#8221; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.4.3&#8243; menu_text_color=&#8221;#ffffff&#8221; menu_font_size=&#8221;15px&#8221; background_color=&#8221;#0a0a0a&#8221; background_color_gradient_direction=&#8221;174deg&#8221; max_height=&#8221;1000px&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_module=&#8221;462&#8243;][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;inperson&#8221; _builder_version=&#8221;4.4.3&#8243; background_color_gradient_direction=&#8221;168deg&#8221; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;51px||0px|||&#8221; hover_enabled=&#8221;0&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; disabled_on=&#8221;off|on|on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.4.3&#8243; width=&#8221;78%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|auto||0px|false|false&#8221; hover_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_text _builder_version=&#8221;4.4.3&#8243; text_font=&#8221;Montserrat|500|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;27px&#8221; hover_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: center;\">What is Charge1?<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.3&#8243; text_line_height=&#8221;2.4em&#8221; hover_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: center;\"><span>Charge1 is the preferred payment gateway among resellers and merchants for\u00a0<\/span><span>managing payment transactions using the power and speed of the Internet.\u00a0<\/span><span>Charge1 also provides other business-enhancing products that help merchants\u00a0<\/span><span>manage their transactions.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_image src=&#8221;https:\/\/charge1.com\/wp-content\/uploads\/2022\/08\/FAQs.jpg&#8221; _builder_version=&#8221;4.4.3&#8243; width=&#8221;88.6%&#8221; custom_margin=&#8221;|128px||||&#8221; hover_enabled=&#8221;0&#8243; module_alignment=&#8221;center&#8221; custom_padding=&#8221;|||0px||&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;inperson&#8221; _builder_version=&#8221;4.4.3&#8243; background_color_gradient_direction=&#8221;168deg&#8221; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;51px||0px|||&#8221; hover_enabled=&#8221;0&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; disabled_on=&#8221;on|off|off&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.4.3&#8243; width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|auto||189px||&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_text _builder_version=&#8221;4.4.3&#8243; text_font=&#8221;Montserrat|500|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;27px&#8221;]<\/p>\n<p>What is Charge1?<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.3&#8243; text_line_height=&#8221;2.4em&#8221;]<\/p>\n<p><span>Charge1 is the preferred payment gateway among resellers and merchants for\u00a0<\/span><span>managing payment transactions using the power and speed of the Internet.\u00a0<\/span><span>Charge1 also provides other business-enhancing products that help merchants\u00a0<\/span><span>manage their transactions.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_image src=&#8221;https:\/\/charge1.com\/wp-content\/uploads\/2022\/08\/FAQs.jpg&#8221; _builder_version=&#8221;4.4.3&#8243; width=&#8221;73%&#8221; custom_margin=&#8221;|128px||||&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;faq&#8221; _builder_version=&#8221;4.4.3&#8243; background_enable_image=&#8221;off&#8221; height=&#8221;1151px&#8221; custom_padding=&#8221;0px|||||&#8221; locked=&#8221;off&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.4.3&#8243; width=&#8221;100%&#8221; height=&#8221;1521px&#8221; custom_padding=&#8221;16px|||||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_accordion open_toggle_text_color=&#8221;#1bc6a1&#8243; icon_color=&#8221;#1bc6a1&#8243; _builder_version=&#8221;4.4.3&#8243; toggle_text_color=&#8221;#1bc6a1&#8243; toggle_font=&#8221;|700|||||||&#8221; toggle_font_size=&#8221;16px&#8221;][et_pb_accordion_item title=&#8221;What is a payment gateway?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.4.3&#8243;]<\/p>\n<p><span>A payment gateway is a complex system of computer technologies and processes<\/span><br \/><span>that allow merchants to electronically submit payment transactions to the<\/span><br \/><span>payment processing networks (i.e., the Credit Card Interchange and the<\/span><br \/><span>Automated Clearing House Network) via the Internet. More specifically,<\/span><br \/><span>payment gateways provide the necessary Internet infrastructure that enables<\/span><br \/><span>merchants to accept credit card and electronic check payments from Web<\/span><br \/><span>sites<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What does Charge1 do?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">Facilitates the submission and routing of credit card and Charge1 Check<br \/>service payment transactions on behalf of its client merchants to the<br \/>processing networks in real-time\u201424 hours a day, seven days a week. The<br \/>Charge1 Payment Gateway supports all types of merchant business models,<br \/>including: from Web sites, at retail (physical locations where payment is<br \/>presented directly to the merchant by the customer at the time of purchase),<br \/>mail order\/telephone order (MOTO) call and fulfillment centers, and from<br \/>wireless devices.<\/p>\n<p class=\"body_copy\">Charge1 also provides merchants with business and transaction enhancing<br \/>products, such as Charge1 check services, Automated Recurring Billing, and<br \/>Fraud Detection Suite.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What services and products does Charge1 provide?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">Primarily, Charge1 provides payment gateway or IP payment processing<br \/>services to Web sites, retail (physical location where payment is presented<br \/>directly to the merchant by the customer at the time of purchase), MOTO, and<br \/>mobile merchants.<\/p>\n<p class=\"body_copy\">Charge1 also provides other value adding payment processing products that<br \/>help merchants enhance transaction processing, streamline their business,<br \/>and save time and money. Some of Charge1&#8217;s value-products are: Automated<br \/>Recurring Billing (ARB), Fraud Detection Suite, and support for Verified by<br \/>Visa and MasterCard\u00ae SecureCode\u2122. In addition, Charge1 offers an exclusive<br \/>electronic check payment option, Charge1 check services.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What type of merchants use Charge1?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>The Charge1 Payment Gateway supports all types of merchant business models,<\/span><br \/><span>including: from Web sites, at retail (physical locations where payment is<\/span><br \/><span>presented directly to the merchant by the customer at the time of purchase),<\/span><br \/><span>mail order\/telephone order (MOTO) call and fulfillment centers, and from<\/span><br \/><span>wireless devices for mobile merchants. For more information about what<\/span><br \/><span>Charge1 can do for you, see our Merchant Solutions page.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where does Charge1 fit in the credit card payments process?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">In the credit card payments process, Charge1 sits between the merchant and<br \/>the payment processing entity (e.g., FDMS, TSYS Acquiring Solutions (SM),<br \/>Card One International) that does business with the merchant\u2019s bank. Charge1<br \/>also has a relationship with the payment processing entity, which allows<br \/>Charge1 to pass transaction information on behalf of the merchant via the<br \/>Internet (over a proprietary and secure connection).<\/p>\n<p class=\"body_copy\">A typical Charge1 credit card transaction flows in the following way:<\/p>\n<p class=\"body_copy\">A credit card transaction is submitted to the Charge1 Payment Gateway either<br \/>from a merchant Web site or directly from a merchant.<br \/>Charge1 automatically passes the transaction to the Acquiring Bank\u2019s<br \/>Processor (the payment processor that does business with the merchant\u2019s<br \/>bank).<br \/>The Acquiring Bank\u2019s Processor passes the transaction to the Credit Card<br \/>Interchange System (an entity that routes payment information to the parties<br \/>involved in settling a credit card transaction).<br \/>The Credit Card Interchange System routes the transaction to the appropriate<br \/>Credit Card Issuer (the bank or organization that issued the customer their<br \/>credit card).<br \/>The Credit Card Issuer approves or declines the transaction and passes both<br \/>the transaction results and the appropriate funds back through the Credit<br \/>Card Interchange System.<br \/>The Credit Card Interchange System relays the transaction results to the<br \/>Acquiring Bank\u2019s Processor.<br \/>The Acquiring Bank\u2019s Processor relays the transaction results to Charge1.<br \/>Charge1 stores the transaction results and sends it back to the merchant and<br \/>customer.<br \/>The Credit Card Interchange System also passes the appropriate funds for the<br \/>transaction to the Acquiring Bank (the merchant\u2019s bank).<br \/>The Acquiring Bank passes remaining funds to the merchant\u2019s bank account.<br \/>On average, steps 1-8 take only 3 to 4 seconds!<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What credit cards does Charge1 support?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>Charge1 supports all major credit cards: Visa, MasterCard, Discover,<\/span><br \/><span>American Express, Japan Credit Bureau (JCB), Diner\u2019s Club. Charge1 also has<\/span><br \/><span>an exclusive electronic check solution, Charge1 check services.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is a Reseller?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>A reseller is a company or organization that distributes a service or<\/span><br \/><span>product on behalf of a separate corporation or manufacturer. Many large<\/span><br \/><span>companies benefit from developing a reseller community through which they<\/span><br \/><span>are able to sell their services and products. In the payments industry,<\/span><br \/><span>resellers are most often Independent Sales Organizations (ISOs), Merchant<\/span><br \/><span>Services Providers (MSPs), and Value-Add Resellers (VARs). These type of<\/span><br \/><span>organizations will typically provide merchants with a wide range of business<\/span><br \/><span>enhancing services and products.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How secure is submitting transactions over the Internet?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">Submitting transactions over the Internet can be as secure as providing<br \/>credit card or check payments in person. All parties involved with<br \/>processing any payment transaction\u2014including customers, merchants, merchant<br \/>service providers or businesses that handle customer payment information,<br \/>and payment gateways\u2014should be vigilant about protecting customer payment<br \/>information.<\/p>\n<p class=\"body_copy\">For merchants and merchant service providers that may handle customer<br \/>payment information, there are many payments industry security initiatives<br \/>and programs in place that are designed to safeguard customer payment and<br \/>other sensitive information\u2014programs with which in many cases they are<br \/>required to prove compliance. As you seek merchant service providers to work<br \/>with, be sure to find out about their efforts to meet industry standard<br \/>security requirements and practices. A professional organization will do<br \/>everything in their capacity to meet and maintain the highest levels of<br \/>Internet security\u2014which is why Charge1 is compliant with maintaining the<br \/>highest industry security standards.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does Charge1 store customer payment information?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">For the purpose of risk management and to be able to process certain types<br \/>of subsequent transactions (e.g., recurring billing, refunds), yes, Charge1<br \/>will store customer payment information in a highly secured database for a<br \/>limited period of time. However, all sensitive or personally identifying<br \/>customer information that is stored by Charge1 is masked in the Merchant<br \/>Interface and in merchant reporting. In addition, in order to maintain<br \/>compliance with several card association regulated security compliance<br \/>programs, internal access to customer information is highly restricted.<\/p>\n<p class=\"body_copy\">Once customer payment information has been stored for 120 days (from the<br \/>date it was originally received), the Charge1 purges the full information<br \/>and stores only masked information.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How secure is Charge1?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>Charge1 is uncompromising when it comes to providing merchants with secure,<\/span><br \/><span>trustworthy payment processing services. For receiving and transmitting<\/span><br \/><span>customer payment information Charge1 implements the most advanced Internet<\/span><br \/><span>security protocols including 128-bit Secure Sockets Layer (SSL). On top of<\/span><br \/><span>that, Charge1 consistently employs an extensive number of strong practices,<\/span><br \/><span>procedures and industry leading technologies to maintain tight security for<\/span><br \/><span>the entire payment gateway platform. Charge1 also invests time and money to<\/span><br \/><span>maximize the security surrounding the payment gateway.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is Secure Sockets Layer (SSL)?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">Secure Sockets Layer (SSL) is an Internet protocol that safeguards<br \/>electronic communications between two or more computers. For a communication<br \/>or transaction that is transmitted over an \u201cend to end\u201d SSL connection, the<br \/>computer initiating the transmission will open an SSL connection. This means<br \/>that when Computer A sends a request to Computer B to transmit information,<br \/>Computer A will include a digital certificate\u2014a complex authentication tool<br \/>that is basically a third-party issued certification that Computer A is a<br \/>trustworthy source. Computer B then accepts the transmission and, in the<br \/>event that Computer B has information to return to computer A, the SSL<br \/>connection may remain open until the transaction between the two computers<br \/>is complete.<\/p>\n<p class=\"body_copy\">Server-side SSL can also be used in the event that Computer A doesn\u2019t have<br \/>the necessary digital certificate or the ability to open an SSL connection<br \/>to submit a communication to Computer B. However, Computer B may have some<br \/>other means of authenticating the trustworthiness of Computer A or other<br \/>computers that are submitting communication requests. Any transmissions sent<br \/>to other computers by computer B will be transmitted via an SSL connection<br \/>to those computers. In this case, the SSL connection is terminated once<br \/>Computer B has completed its transmission.<\/p>\n<p class=\"body_copy\">When transmissions are sent over an SSL connection, they cannot be<br \/>intercepted, viewed or modified by other parties on the Internet. As such,<br \/>customer payment information is transmitted securely.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What does Internet Protocol (IP) mean?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>Internet Protocol (IP) is the method of transmitting information and<\/span><br \/><span>communications between computer systems and networks via the Internet. For<\/span><br \/><span>the payments industry, the ability to use IP to transmit customer payment<\/span><br \/><span>information directly to the processing network has revolutionized the way<\/span><br \/><span>merchants run business\u2014opening doors to a wide range of new payments<\/span><br \/><span>acceptance opportunities, including from Web sites and wireless devices, to<\/span><br \/><span>helping store-front merchants cut costs and speed up checkout lines.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What does Charge1 do to protect merchants from fraud?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">Charge1 recognizes that fraud may well be the biggest challenge facing our<br \/>merchants\u2014which is why helping merchants protect themselves from fraud is<br \/>one of our highest priorities. There are several ways Charge1 protects<br \/>merchants from fraud:<\/p>\n<p class=\"body_copy\">Unlike other payment gateways, Address Verification Service (AVS) and Card<br \/>Code Verification (CCV) tools come with our standard payment gateway<br \/>accounts\u2014helping merchants build their fraud protection program from the<br \/>ground up. Charge1 has an established and dedicated Fraud Management<br \/>Department, dedicated to the daily monitoring of merchant accounts and<br \/>development of merchant protection practices and program.<br \/>Based on extensive research and criteria developed by our dedicated Fraud<br \/>Management Department, the Charge1 Fraud Detection Suite (FDS) provides an<br \/>unrivaled set of transaction filters and tools that empower merchants to<br \/>identify, prevent and manage potentially fraudulent transactions. For more<br \/>information, see our FDS page.<br \/>Charge1 is continually investing money and resources into providing<br \/>merchants with the tools and information they need to protect themselves<br \/>from fraud.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I connect my Web site to Charge1?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">Connecting your Web site to the Charge1 Payment Gateway requires some<br \/>additional code and development for your Web site. To do this, you will need<br \/>to make arrangements with your company\u2019s Web developer or a contracted Web<br \/>developer.Your Web developer may be able to help you choose the connection<br \/>method that is right for your business.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I want to accept payments at my Web site\u2014how do I get started?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">To accept payment from a Web site, you will first need a Charge1 Payment<br \/>Gateway account and a merchant bank account (a type of bank account that<br \/>allows you to collect proceeds from online transactions).<\/p>\n<p class=\"body_copy\">You will also need to make arrangements with your company\u2019s Web developer or<br \/>a contracted Web developer to assist you with technical integration. See our<br \/>Connection Methods page for more information about our secure connection<br \/>methods. Your Web developer may be able to help you choose the connection<br \/>method that is right for your business.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can Charge1 process my point-of-sale (POS) transactions?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>Yes! Retail merchants can harness the power and speed of the Internet to<\/span><br \/><span>submit payment transactions, cutting costs and speeding up checkout lines.<\/span><br \/><span>Charge1 offers a variety of POS solutions for all types of retail merchants<\/span><br \/><span>through our partner POS solutions providers. In fact, many of our partner<\/span><br \/><span>POS solutions providers offer POS hardware and software that is already<\/span><br \/><span>integrated to the Charge1 Payment Gateway.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I want to process transactions via IP from my retail store, how do I get started?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">To process your retail transactions via the Charge1 Payment Gateway, you<br \/>will need a Charge1 Card Present Payment Gateway account, and a Card Present<br \/>merchant bank account (a type of bank account that allows you to collect<br \/>proceeds from retail transactions).<\/p>\n<p class=\"body_copy\">Many of our partner POS solutions providers offer POS hardware and software<br \/>that is already integrated to the Charge1 Payment Gateway. If you would like<br \/>more information about what is necessary to integrate directly to the<br \/>Charge1 Payment Gateway.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I already have a Charge1 Payment Gateway account for processing transactions online\u2014do I need another one to be able to process retail transactions using Charge1?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>Yes, you will need a separate Charge1 Card Present payment gateway account.<\/span><br \/> <span>Contact us for more information about signing up for a Card\u00a0<\/span><span>Present account.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is a merchant bank account?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">A merchant bank account is a type of financial institution or bank account<br \/>that allows merchants to collect proceeds from consumer bank account or<br \/>credit card payment transactions. A Card Present (CP) merchant account is<br \/>used by merchants that process IP transactions received at a physical<br \/>location, where payment is physically presented to the merchant by the<br \/>customer at the time of the transaction. A Card Not Present (CNP) merchant<br \/>account is used by merchants that receive payments electronically or in<br \/>situations where payment is not physically presented to the merchant by the<br \/>consumer at the time of the transaction.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What does a Charge1 Payment Gateway account include?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">A standard Charge1 Payment Gateway account includes the following:<\/p>\n<p class=\"body_copy\">Connection Methods \u2013 Several options including AIM, SIM and Card Present.<\/p>\n<p class=\"body_copy\">Merchant Interface \u2013 A password-protected Web site that allows merchants to<br \/>manage transactions, change security and account settings, and generate<br \/>reports.<br \/>Virtual Terminal \u2013 Included in the Merchant Interface, the Virtual Terminal<br \/>allows merchants to manually key in and submit transactions easily and<br \/>quickly.<\/p>\n<p class=\"body_copy\">Batch Upload \u2013 Included in the Merchant Interface, the Batch Upload feature<br \/>allows merchants to upload multiple transaction at once and facilitates<br \/>uploads from a spreadsheet or proprietary business application.<\/p>\n<p class=\"body_copy\">Address Verification Service (AVS) \u2013 A fraud prevention tool that allows<br \/>merchants to filter transactions that are submitted with billing addresses<br \/>that do not match the cardholder\u2019s billing address on file at the card<br \/>issuing bank.<\/p>\n<p class=\"body_copy\">Card Code Verification (CCV) \u2013 A fraud prevention tool that allows merchants<br \/>to filter transactions that are submitted with a card code that does not<br \/>match the cardholder\u2019s card code on file at the issuing bank.<\/p>\n<p class=\"body_copy\">Free Customer Support \u2013 Charge1 provides live technical and account support<br \/>five days a week, as well as access to online documentation and user guides.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the Merchant Interface?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">The Merchant Interface is a password-protected Charge1 Web site that allows<br \/>merchants to manage transactions, change security and account settings,<br \/>generate reports, and sign up for value-adding products.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the Virtual Terminal?&#8221; _builder_version=&#8221;4.4.3&#8243; title__hover_enabled=&#8221;on|desktop&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>The Virtual Terminal is a feature of the Merchant Interface that allows<\/span><br \/><span>merchants to manually key in and submit transactions easily and quickly.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is Batch Upload?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>Batch Upload is a feature of the Merchant Interface that allows merchants to<\/span><br \/><span>upload multiple transactions at a time from a spreadsheet or proprietary<\/span><br \/><span>business application.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is Charge1 check services? How do I sign up for it?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>Charge1 &#8216;s exclusive electronic check payment solution allows merchants to<\/span><br \/><span>post charge and refund transactions directly to a customer\u2019s bank account<\/span><br \/><span>from their Web site. For merchants already processing credit card<\/span><br \/><span>transactions using Charge1&#8217;s check service is easy. Charge1 provides<\/span><br \/><span>combined transaction management, reporting and customer support.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is Automated Recurring Billing\u2122 (ARB)?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">ARB is a CHARGE1&#8217;s value-add product that allows Web and MOTO merchants to<br \/>create a recurring billing schedule or \u201csubscription\u201d for the purchase of<br \/>goods or services. Merchants enter transactions and customer billing<br \/>information, specify a billing amount and billing interval and ARB does the<br \/>rest\u2014automatically generating subsequent transactions for the duration of<br \/>the subscription.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is Fraud Detection Suite\u2122 (FDS)?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>FDS is a powerful, rules-based set of transaction filters and Internet<\/span><br \/><span>Protocol (IP) address tools designed specifically to help Web merchants<\/span><br \/><span>identify, manage and prevent costly fraudulent transactions.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What payment processors does Charge1 support?&#8221; _builder_version=&#8221;4.4.3&#8243; open=&#8221;off&#8221;]<\/p>\n<p class=\"body_copy\">Even though Charge1 is a Card One International company www.Card1.com,<br \/>Charge1 has a relationship with many other processing platforms.First Data<br \/>Merchant Services (Omaha and Nashville processing platforms),Paymentech<br \/>(Tampa processing platform), and TSYS Acquiring Solutions (SM) are only a<br \/>few that Charge1 is compatible with.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I contact Charge1 ?&#8221; _builder_version=&#8221;4.4.3&#8243; body_link_font=&#8221;|600|||||||&#8221; body_link_text_color=&#8221;#e25945&#8243; open=&#8221;off&#8221;]<\/p>\n<p><span>Please call us at <a href=\"tel:3108267000\">1-310-826-7000<\/a> or email us at <a href=\"mailto:support@charge1.com\">support@charge1.com<\/a>.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_row _builder_version=&#8221;4.4.3&#8243; custom_padding=&#8221;||102px|||&#8221;][et_pb_column type=&#8221;4_4&#8243; 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